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What is On The Pass Consultancy? On The Pass Consultancy is a specialist catering and hospitality consultancy based in Newport, Wales. With over 30 years of hands-on experience across every sector of the catering industry, we help food and hospitality businesses improve efficiency, profitability, and sustainability. Our services cover menu development, commercial kitchen design, staff training, kitchen process audits, catering equipment supply, and business profitability consulting.
Where is On The Pass Consultancy based and what areas do you cover? We are based in Newport, South Wales, and regularly work with clients across Bristol, Cardiff, Gloucester, and throughout Wales and the South West of England. We are also open to discussing projects further afield across the UK and internationally — please get in touch to discuss your location.
How much experience does On The Pass Consultancy have? Our founder has over 30 years of hands-on experience in the catering and hospitality industry, having worked across independent restaurants, hotels, contract catering, healthcare, and large-scale central production kitchens. This real-world experience means our advice is always practical and commercially grounded, not just theoretical.
Does On The Pass Consultancy work with small businesses as well as large ones? Absolutely. We work with businesses of all sizes — from independent cafés and single-site restaurants right through to large hotel groups, contract caterers, and multi-site operations. Our advice is always tailored to your specific situation and budget.
What services does On The Pass Consultancy offer? We offer six core services: menu development, commercial kitchen design, staff training, kitchen process and equipment audits, catering equipment supply, and profitability and business consulting. Many clients use a combination of these services, and we can also provide standalone advice in any single area.
What does menu development involve? Our menu development service involves working closely with you and your team to create innovative, commercially viable menus that reflect the latest global food trends, suit your kitchen capability, and align with your target market. Whether you need a complete menu overhaul, a seasonal update, or help launching a new concept, our experienced development chefs bring both creativity and commercial knowledge to the process.
What does commercial kitchen design include? Our kitchen design service covers everything from initial concept and space planning through to full turnkey installation. We design high-performance commercial kitchens that maximise workflow, minimise labour costs, and meet all current compliance and energy efficiency standards. We work with your team to understand how your kitchen operates in practice, not just on paper.
What is a kitchen process audit? A kitchen process audit is a thorough review of how your kitchen currently operates — looking at workflow, equipment usage, energy consumption, staffing, and waste. We identify inefficiencies and provide clear, prioritised recommendations that can reduce costs and improve output. Audits can range from a single half-day visit to a more comprehensive multi-day assessment depending on the size and complexity of your operation.
Do you supply catering equipment? Yes. We supply premium, energy-efficient catering equipment through exclusive partnerships with industry-leading brands. From combination ovens and refrigeration to specialist cooking equipment, we help you select the right products for your needs and manage the installation process. Because we are independent consultants, our recommendations are always based on what is right for your operation, not on commission.
What does your staff training cover? Our staff training programmes are fully bespoke and can cover front-of-house service, back-of-house kitchen skills, food safety, operational processes, and more. We assess your team's current skill levels and design a training plan that fits around your operation with minimal disruption. We also offer AI-enhanced training tools to support ongoing learning.
Do you offer AI-enhanced consultancy services? Yes. We are increasingly integrating AI tools into our consultancy work, including AI-enhanced operations audits, predictive forecasting for energy efficiency, and AI-powered training and operations tools. We can advise on how emerging AI technology can be practically applied to improve efficiency and reduce costs in your catering operation.
How do I get started with On The Pass Consultancy? The first step is a free, no-obligation initial consultation — by phone, WhatsApp, email, or via our contact form. We'll take the time to understand your business, your goals, and your current challenges before recommending any course of action. There is no pressure and no commitment required at this stage.
How much does it cost to work with On The Pass Consultancy? Our pricing is bespoke and transparent, based on the scope and scale of your project. A targeted audit or a single consultation will be priced very differently from a full kitchen design and fit-out. We always provide a clear quote before any work begins so there are no surprises. Contact us for a no-obligation discussion and we'll give you an honest indication of costs.
How long does a typical project take? Timelines vary depending on the type of project. A menu development project typically takes 4–8 weeks. A kitchen process audit can often be completed within a week. A full commercial kitchen design and implementation project may span several months. We always work to minimise disruption to your ongoing operations.
Do you work internationally? While we are based in the UK, our expertise is applicable internationally and we are open to discussing overseas projects. Please get in touch to discuss the feasibility of your specific project.
Who do you typically work with? We work with a wide range of businesses across the hospitality and catering sector, including independent restaurants and gastropubs, hotels and leisure groups, contract caterers, care homes and healthcare providers, schools and corporate catering operations, pub groups, and new businesses launching for the first time. If your business involves food and a commercial kitchen, we can almost certainly help.
Sustainability is at the heart of our approach. We recommend energy-efficient equipment, optimise kitchen layouts to reduce waste and energy use, and incorporate eco-friendly practices into menu development and operations, helping lower costs while meeting environmental goals.
Yes. Through established partnerships with leading brands, we supply high-quality, energy-efficient catering equipment. We also assist with equipment selection, layout integration, and installation to ensure seamless operation.
It begins with an initial consultation (via phone, WhatsApp, or our contact form) to understand your needs and challenges. We then conduct an assessment (which may include a site visit or audit), provide tailored recommendations, and agree on a scope of work. Projects can range from one-off advice to full turnkey designs.item.
Pricing depends on the scope and scale of the project — from targeted audits to comprehensive kitchen redesigns. We offer transparent, bespoke quotes after the initial discussion. Contact us for a no-obligation consultation.
Timelines vary: a menu development project might take 4–8 weeks, while a full kitchen design and implementation could span several months. We work flexibly to minimise disruption to your operations.
Simply use our contact form on the website, email us, or message via WhatsApp at +44 7967 736372. We’ll respond promptly to discuss how we can support your business.
Yes, we are increasingly integrating AI tools and insights into our consultancy offerings. From AI-assisted menu engineering and predictive inventory forecasting to recommendations for smart kitchen tech, we help clients leverage AI to boost efficiency, reduce waste, and enhance profitability – all while preserving the human touch that defines great hospitality.
AI refers to technologies that automate tasks, analyze data, and provide insights to improve operations and guest experiences. In catering and restaurants, it's used for personalized menu suggestions, inventory prediction, dynamic pricing, staff scheduling, and more. AI acts as a powerful tool to support teams, not replace them.
AI offers practical advantages such as:
No – AI is designed to augment human roles, not eliminate them. It handles repetitive tasks (like inventory tracking or basic queries), freeing staff to focus on creative menu development, exceptional service, and building guest relationships – the heart of hospitality.
AI tools analyse sales data, guest feedback, trends, and dietary preferences to suggest profitable, innovative menu items. We can incorporate generative AI for recipe ideation, descriptions, and pairings, tailored to your operation's style and sustainability goals.
Absolutely. AI monitors energy consumption, predicts waste, and optimizes ingredient use (e.g., favoring seasonal, local items). During audits, we recommend AI-integrated equipment that auto-adjusts for efficiency, helping reduce costs and environmental impact.
AI predictive tools forecast demand based on historical data, events, weather, and guest counts – ideal for off-site catering where over-prep is costly. This can cut waste by 20-30% and prevent shortages.
Yes! Many AI solutions are affordable, subscription-based, and easy to integrate. We guide clients on starting small – e.g., with menu optimization or basic forecasting tools – for quick ROI without overwhelming changes.
Common concerns include data privacy, integration costs, and staff training. We address these by recommending secure, scalable tools and providing hands-on guidance to ensure smooth adoption and compliance.
How do I contact On The Pass Consultancy? You can reach us by email at info@onthepassconsultancy.com, by phone or WhatsApp on +44 (0)7967 736372, or via the contact form on our website at onthepassconsultancy.com. We aim to respond to all enquiries promptly, usually within one business day.
What are your opening hours? We are open Monday to Thursday, 9:00am to 5:00pm Fridays 9:00am to 4:00pm We are closed on UK bank holidays. For urgent enquiries outside of these hours, WhatsApp is often the quickest way to reach us.
Contact us today to book an on-site visit
Mon | 09:00 – 17:00 | |
Tue | 09:00 – 17:00 | |
Wed | 09:00 – 17:00 | |
Thu | 09:00 – 17:00 | |
Fri | 09:00 – 17:00 | |
Sat | Closed | |
Sun | Closed |