ON THE PASS CONSULTANCY — PRIVACY POLICY
Last Updated: 3 March 2026
At On The Pass Consultancy ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website (www.onthepassconsultancy.com), use our catering consultancy services, or otherwise engage with us. We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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1. WHO WE ARE
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On The Pass Consultancy is a UK-based catering consultancy business providing professional services to clients in the hospitality and catering industry. Our registered address is Tanglin, Llandevaud, Newport NP18 2AE. For data protection purposes, we are the "data controller" responsible for your personal data.
You can contact us at:
Email: info@onthepassconsultancy.com
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2. INFORMATION WE COLLECT
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We may collect and process the following types of personal data:
A) Information You Provide Directly
- Contact Information: Name, email address, phone number, and postal address when you enquire about or engage our services.
- Business Information: Details about your business, such as company name, size, and operational details, provided during consultations or enquiries.
- Payment Information: Billing details, such as bank account or credit/debit card information, when you make payments for our services.
- Correspondence: Records of communications, including emails, phone calls, or messages sent via our website or other platforms.
B) Information Collected Automatically
When you visit our website (www.onthepassconsultancy.com), we may collect:
- Technical Data: IP address, browser type, operating system, and browsing behaviour (e.g. pages visited, time spent on the site) through cookies and similar technologies (see Section 7).
- Usage Data: Information about how you interact with our website, such as clicks, downloads, or form submissions.
C) Information from Third Parties
- Business Partners: We may receive information from partners or clients, such as referrals or collaborative project details.
- Publicly Available Data: Information from public sources, such as your business website or professional profiles (e.g. LinkedIn), to tailor our services.
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3. HOW WE USE YOUR INFORMATION
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We use your personal data for the following purposes, based on the legal grounds outlined below:
Purpose | Legal Basis
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To respond to enquiries and provide consultancy services | Performance of a contract or legitimate interests (to deliver our services)
To process payments and manage billing | Performance of a contract
To send marketing communications (e.g. newsletters, promotions) | Consent (where you have opted in) or legitimate interests (for existing clients, with an opt-out option)
To improve our website and services | Legitimate interests (to enhance user experience and business operations)
To comply with legal obligations (e.g. tax or accounting requirements) | Legal obligation
To prevent fraud or misuse of our services | Legitimate interests (to protect our business)
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4. HOW WE SHARE YOUR INFORMATION
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We do not sell your personal data. We may share your information with:
- Service Providers: Third parties who assist us in delivering services, such as payment processors, IT providers, or marketing platforms (e.g. email services). These providers are bound by contracts to protect your data.
- Professional Advisors: Accountants, lawyers, or auditors, where necessary to comply with legal or regulatory requirements.
- Authorities: Government or regulatory bodies, if required by law (e.g. HMRC for tax purposes).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a new owner, with appropriate safeguards in place.
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5. DATA RETENTION
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We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law:
- Client Data: Retained for the duration of our business relationship and up to 7 years thereafter to comply with tax and accounting obligations.
- Marketing Data: Retained until you withdraw consent or opt out of communications.
- Website Data: Cookies and usage data are typically retained for up to 12 months, depending on the cookie type (see Section 7).
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6. YOUR DATA PROTECTION RIGHTS
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Under the UK GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Ask us to correct inaccurate or incomplete data.
- Erasure: Request deletion of your data, where applicable (e.g. when no longer needed or if you withdraw consent).
- Restriction: Request that we limit the processing of your data in certain circumstances.
- Objection: Object to processing based on legitimate interests, including for marketing purposes.
- Data Portability: Request a copy of your data in a structured, commonly used format.
- Withdraw Consent: If we rely on your consent (e.g. for marketing), you can withdraw it at any time.
To exercise any of these rights, please contact us at info@onthepassconsultancy.com. We will respond within one month, as required by law. In some cases, we may need to verify your identity before processing your request.
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7. COOKIES AND TRACKING TECHNOLOGIES
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Our website uses cookies to enhance your experience, analyse usage, and deliver relevant content. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings or our website's cookie banner.
- Essential Cookies: Necessary for the website to function (e.g. navigation, form submissions).
- Analytics Cookies: Help us understand how visitors use our site (e.g. Google Analytics).
- Marketing Cookies: Used to deliver relevant content or track campaign performance.
For more details, please see our Cookie Policy at www.onthepassconsultancy.com/cookie-policy
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8. INTERNATIONAL DATA TRANSFERS
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If we transfer your data outside the UK (e.g. to service providers based in the EEA or elsewhere), we ensure appropriate safeguards are in place, such as:
- Transfers to countries with an adequacy decision by the UK government.
- Use of Standard Contractual Clauses (SCCs) or other approved mechanisms to protect your data.
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9. DATA SECURITY
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We implement appropriate technical and organisational measures to protect your data, including:
- Encryption of sensitive information (e.g. payment details).
- Secure servers and regular software updates.
- Access controls to limit who can view your data.
- Periodic reviews of our security practices.
Despite our efforts, no system is completely secure. If a data breach occurs, we will notify you and the Information Commissioner's Office (ICO) as required by law.
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10. THIRD-PARTY LINKS
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Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing any personal data.
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11. MARKETING COMMUNICATIONS
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If you have opted in, we may send you marketing emails about our services, promotions, or industry updates. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us at info@onthepassconsultancy.com.
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12. CHANGES TO THIS PRIVACY POLICY
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We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes via a prominent notice on our website. The updated policy will be effective from the date stated at the top of this document.
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13. COMPLAINTS
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If you have concerns about how we handle your data, please contact us in the first instance at info@onthepassconsultancy.com.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
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14. CONTACT US
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For any questions about this Privacy Policy or our data practices, please get in touch:
Email: info@onthepassconsultancy.com
Phone: +44 (0) 7967 736372
WhatsApp: +44 (0) 7967 736372
Address: Tanglin, Llandevaud, Newport NP18 2AE
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On The Pass Consultancy | www.onthepassconsultancy.com
Copyright 2026 On The Pass Consultancy. All Rights Reserved.
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